About Us:
Cartref House is dedicated to providing exceptional customer service. We are seeking a highly motivated and professional Online Chat Specialist to join our team and help us deliver top-notch support to our clients.
Responsibilities:
- Customer Support: Provide timely and accurate responses to customer inquiries via online chat.
- Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Product Knowledge: Maintain a deep understanding of our products and services to assist customers effectively.
- Documentation: Accurately document customer interactions and issues in our support system.
- Engagement: Engage with customers to ensure a positive experience and build long-term relationships.
- Feedback: Gather customer feedback and share insights with the team to improve our services.
- Team Collaboration: Work closely with other team members to ensure a consistent and high-quality customer experience.
Qualifications:
- Excellent written communication skills.
- Previous experience in customer service or a related field.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with chat support software and customer service tools.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional qualifications are a plus.
Benefits:
- Competitive hourly wage
- Flexible working hours
- Health and dental insurance
- Retirement savings plan
- Opportunities for career advancement
- Comprehensive training and support