Antioch Dodge, a leading automotive dealership in the Antioch area, is seeking a charismatic and customer-centric individual to join our team as a Customer Success Manager. At Antioch Dodge, we take pride in delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers.
As part of our dynamic sales team, you will be responsible for managing a portfolio of clients, serving as their main point of contact for all inquiries and concerns. You will collaborate closely with our internal teams to ensure that our customers receive the highest level of service and support. With your engaging personality and strong communication skills, you will be able to build rapport with customers, understand their needs, and provide tailored solutions to enhance their overall experience with Antioch Dodge.
Tasks
- Develop and maintain strong relationships with customers to ensure their satisfaction and success with our products and services.
- Act as a liaison between customers and internal teams to resolve any issues or concerns promptly and effectively.
- Coordinate with sales, service, and support teams to provide a seamless customer experience throughout the entire customer lifecycle.
- Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty.
- Conduct regular check-ins and follow-ups with customers to monitor their progress and address any potential challenges or needs.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a related role within the automotive industry.
- Exceptional communication and interpersonal skills with a strong customer-focused approach.
- Proven ability to manage multiple customer accounts and projects simultaneously.
- Strong problem-solving skills and the ability to work collaboratively with cross-functional teams to ensure customer satisfaction.
Benefits
- Additional vacation days
- Career Training
- Employee discounts
- Flexible working hours
- Home Office
- Private health insurance
- Remote work
Join our family at Antioch Auto Center! We're hiring a Customer Success Manager to make a real impact in a fun, supportive environment.