Job Description:
As a Remote Technical Support Specialist, you will be responsible for resolving technical issues and providing customer support remotely. Your primary duties include:
- Responding to customer inquiries via phone, email, and chat
- Diagnosing and troubleshooting software and hardware issues
- Guiding customers through problem-solving steps
- Escalating complex issues to the appropriate teams
- Maintaining accurate records of customer interactions and solutions
Requirements:
- Proven experience in technical support or a similar role
- Excellent communication and problem-solving skills
- Ability to work independently and collaboratively
- Familiarity with remote support tools and systems
Benefits:
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Supportive team environment